# 23 Hours Under Review. No response.

**URL:** <https://forum.gameflip.com/t/23-hours-under-review-no-response/5565>\
**Category:** Gameflip - Questions & Suggestions\
**Created:** [October 10, 2016, 3:25am UTC](https://forum.gameflip.com/t/23-hours-under-review-no-response/5565 "2016-10-10T03:25:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SoulOfCrimson](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@SoulOfCrimson](https://forum.gameflip.com/u/SoulOfCrimson)\
**Post date:** [October 10, 2016, 3:25am UTC](https://forum.gameflip.com/t/23-hours-under-review-no-response/5565/1 "2016-10-10T03:25:36Z")

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I’ve been waiting for 23 hours to receive the item I’ve purchased. It’s been Under Review for the last 23 hours and I responded to the email I received, but I am yet to get a reply, confirmation, or anything for them. No response from support either. What’s the deal?

Order # = aa79b1a9-ca7a-4b2c-8aa5-2a3a1b24d87c

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**Author:** ![ModernRetro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/modernretro/32/3348_2.png) [@ModernRetro](https://forum.gameflip.com/u/ModernRetro)\
**Post date:** [October 10, 2016, 4:14am UTC](https://forum.gameflip.com/t/23-hours-under-review-no-response/5565/2 "2016-10-10T04:14:47Z")

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Hi, when an item is “Under Review” it can mean a few things, but most commonly it means that your payment is being verified. Once the verification process is complete (24-72 hours), your purchase will go through. This safety measure was put in place to ensure that both the seller and buyer are protected. Gameflip receives hundreds upon hundreds of messages a day so it will take some time for them to respond, but I assure you they are trying to get to you as soon as possible. Thank you for your patience and understanding.

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**Author:** ![SoulOfCrimson](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@SoulOfCrimson](https://forum.gameflip.com/u/SoulOfCrimson)\
**Post date:** [October 10, 2016, 4:26am UTC](https://forum.gameflip.com/t/23-hours-under-review-no-response/5565/3 "2016-10-10T04:26:31Z")

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Alright, Neato. Thanks for the reply, I hope it’s gunna be finished sooner than later.  
Have a good one.

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**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\
**Post date:** [October 10, 2016, 6:09pm UTC](https://forum.gameflip.com/t/23-hours-under-review-no-response/5565/4 "2016-10-10T18:09:46Z")

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If your purchases haven’t been approved yet, they will soon. Please note and take into consideration that Support doesn’t work 24/7 and we are also located in the PST zone. These factors will all apply to delayed time frames of unresponsive tickets.