A boy was wrong in the purchase and I have a neutral face by mistake

Hello,I’m sorry for my English; I would like to ask for help; A guy made a mistake when he made the purchase because it’s new. and he did not notice. I had to cancel the order because of its error, in my profile is the message that recognizes the error, the type uses xbox and I steam. could you help me eliminate that unfair neutral face please

my code:JT68NY