Account Suspended for no reason

So yesterday i went to make a purchase through my Credit Card. I paid for the item & while i was waiting to receive my product it says that the item is Under Review. So today i get on to check my item & now my account is Suspended for making a claim when in fact i made no claims at all. I then go to check my Credit Card & they said they refunded the money but sure enough no refund. Why am i getting suspended for no reason?

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