Amazon dispute still not resolved

Hello, I had bought an amazon gift card for one of the seller and the $500 has been wiped out.

Created an issue and have sent all the details have been provided along with the amazon chat details.

2 weeks now but still the issue is not resolved

Case no : 610110

I have attached the account activity and the claim code error I get. I would suggest to take strict action against the seller. Please refund me my money it has been more than 25 days now