# Buyer Cancelled Transaction but i cant retrieve my item from bot **URL:** \ **Category:** Gameflip - Help & Bugs\ **Created:** [June 29, 2016, 4:45am UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854 "2016-06-29T04:45:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Ho\_Lee\_Chit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/ho_lee_chit/32/3271_2.png) [@Ho\_Lee\_Chit](https://forum.gameflip.com/u/Ho_Lee_Chit)\ **Post date:** [June 29, 2016, 4:45am UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/1 "2016-06-29T04:45:49Z")
![](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/2X/d/ddbddc5bc88151f55619d656b2d537b07023c89c.png) I did ask support, their reply was to move the listing to drafts to retrieve back the item. But how can i do so when my listing is placed under Sold, labelled Cancelled, but theres no Edit button. How can i get back my item ? ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [June 29, 2016, 6:19pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/2 "2016-06-29T18:19:59Z")
I apologize for the confusion, but this particular listing isn’t actually a sale, nor the item in the listing has been received by the potential buyer. When you see a listing like this, this means that someone tried to buy it and was canceled before they ever received the item, most likely due to failed payment verification. When this happens, the listing automatically goes back onto the marketplace for someone else to purchase. The info that Support had provided you was if you have a listing currently on the marketplace which you can find under the “On Sale” tab. ---
**Author:** ![Ho\_Lee\_Chit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/ho_lee_chit/32/3271_2.png) [@Ho\_Lee\_Chit](https://forum.gameflip.com/u/Ho_Lee_Chit)\ **Post date:** [June 29, 2016, 8:27pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/3 "2016-06-29T20:27:05Z")
thank you for the clarification ! it would be better if i could tell that my listing has been posted back to the marketplace from viewing the information or maybe some other better ideas would really improve the system 🙂 ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [June 29, 2016, 8:57pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/4 "2016-06-29T20:57:20Z")
Thanks for the suggestion! I’ll see what we can do to better communicate this as I also feel there’s confusion with this. ---
**Author:** ![SuasceRPW](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SuasceRPW](https://forum.gameflip.com/u/SuasceRPW)\ **Post date:** [August 3, 2016, 7:09pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/5 "2016-08-03T19:09:49Z")
When I try to retrieve my item I get a error code 26 , any idea on what to do? ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [August 3, 2016, 8:18pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/6 "2016-08-03T20:18:26Z")
This may be do to a known bug. If you haven’t done so already, please contact Support with the listing name, the behavior and any screenshots so we can assist you better. ---
**Author:** ![SuasceRPW](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SuasceRPW](https://forum.gameflip.com/u/SuasceRPW)\ **Post date:** [August 3, 2016, 9:27pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/7 "2016-08-03T21:27:42Z")
Well I’d like to retrieve my item back and how will i do that without it going straight back onto the market ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [August 3, 2016, 11:48pm UTC](https://forum.gameflip.com/t/buyer-cancelled-transaction-but-i-cant-retrieve-my-item-from-bot/4854/8 "2016-08-03T23:48:50Z")
Please contact Support so we can access your account and better assist you.