# cant login via website but app works

**URL:** <https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967>\
**Category:** Gameflip - Help & Bugs\
**Created:** [January 22, 2019, 5:45am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967 "2019-01-22T05:45:30Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 22, 2019, 5:45am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/1 "2019-01-22T05:45:30Z")

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when i try to log in via the website (tried multiple computers/phones and also browsers) i just get the 3 loading dots forever and it wont log in. I can log in via the gameflip phone app though

can any admin please look at my account? my invite code is PX9NMN Thank you

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**Author:** ![rich\_King1008](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/rich_king1008/32/9396_2.png) [@rich\_King1008](https://forum.gameflip.com/u/rich_King1008)\
**Post date:** [January 22, 2019, 6:16am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/2 "2019-01-22T06:16:21Z")

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This has happened to me before I solved it by updating my browser. Check to see if your from needs to update

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 22, 2019, 8:42pm UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/3 "2019-01-22T20:42:03Z")

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It defiantly isn’t the browser they are all up to date. I’ve tried on different computers different browsers different internet connections etc. Something is defiantly going on with my account

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 22, 2019, 8:42pm UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/4 "2019-01-22T20:42:42Z")

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@DunnBiscuit

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**Author:** ![TheFuBar](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@TheFuBar](https://forum.gameflip.com/u/TheFuBar)\
**Post date:** [January 22, 2019, 9:19pm UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/5 "2019-01-22T21:19:07Z")

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If you use Google or Facebook authentication, make sure you have no plugin that would block them. Also, make sure you use the **same** authentication method as you would with the app.

If you’re familiar with Dev Console, check to see if there’re any errors (red text) that may give more information on what could cause the problem.

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 23, 2019, 6:41am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/6 "2019-01-23T06:41:55Z")

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Request error [https://production-gameflip.fingershock.com/api/v1/account/me/profile](https://production-gameflip.fingershock.com/api/v1/account/me/profile)  
Object { message: “Forbidden”, code: 403 }

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 27, 2019, 7:10am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/7 "2019-01-27T07:10:21Z")

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still having this issue and opening a gameflip ticket hasnt helped 😕

mobile app works fine 😕

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**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\
**Post date:** [January 28, 2019, 5:40pm UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/8 "2019-01-28T17:40:27Z")

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Please, send me you ticket number via PM so I can check it further, thanks!

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**Author:** ![galacticarm](https://avatars.discourse-cdn.com/v4/letter/g/a9a28c/32.png) [@galacticarm](https://forum.gameflip.com/u/galacticarm)\
**Post date:** [January 28, 2019, 6:35pm UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/9 "2019-01-28T18:35:58Z")

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Are you logging in using Facebook, Google, or the username/password box? Are you able to browse the website without logging in?

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 29, 2019, 2:14am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/10 "2019-01-29T02:14:09Z")

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398163 is the ticket number! thanks for the help!

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**Author:** ![gameloader](https://avatars.discourse-cdn.com/v4/letter/g/d78d45/32.png) [@gameloader](https://forum.gameflip.com/u/gameloader)\
**Post date:** [January 29, 2019, 2:16am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/11 "2019-01-29T02:16:50Z")

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im using login/password not google or facebook. i can load the website fine but cannot log in. if i run debugger in firefox it gives me

Loading failed for the \<script\> with source “[https://production-gameflip.fingershock.com/gfauth/XXXXXXXXX?{"password":"XXXXXXXXXXXXXjQuery1113006904021960925144\_1548728133049"](https://production-gameflip.fingershock.com/gfauth/XXXXXXXXX?%7B%22password%22:%22XXXXXXXXXXXXXjQuery1113006904021960925144_1548728133049%22)}&\_=1548728133050”

as soon as i press login

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/3X/6/7/679dbb225106cfc22ac464afbc5c2b539d13a32a.png) [@system](https://forum.gameflip.com/u/system)\
**Post date:** [February 28, 2019, 2:17am UTC](https://forum.gameflip.com/t/cant-login-via-website-but-app-works/18967/12 "2019-02-28T02:17:02Z")

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