# Can't open a dispute with seller

**URL:** <https://forum.gameflip.com/t/cant-open-a-dispute-with-seller/10615>\
**Category:** Gameflip - Help & Bugs\
**Created:** [November 3, 2017, 11:30pm UTC](https://forum.gameflip.com/t/cant-open-a-dispute-with-seller/10615 "2017-11-03T23:30:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Andrew\_Howe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/andrew_howe/32/5309_2.png) [@Andrew\_Howe](https://forum.gameflip.com/u/Andrew_Howe)\
**Post date:** [November 3, 2017, 11:30pm UTC](https://forum.gameflip.com/t/cant-open-a-dispute-with-seller/10615/1 "2017-11-03T23:30:57Z")

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Hello,

I’ve bought a Spectrum 2 case key from a seller on gameflip, and the payment went through. I’m trying to retrieve my item through a bot trade however, and it says ‘‘Item missing. See [https://steamerrors.com/26](https://steamerrors.com/26)’’. I’ve sent the seller a message about it, but I’ve yet to see a reply, and I don’t want to have the seller auto rated as a good seller. It seems as though he is a trustworthy seller, and I believe (and hope) that it’s a misunderstanding. If I could find out how to contact gameflip about the issue, that would be appreciated.

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**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\
**Post date:** [November 7, 2017, 7:55pm UTC](https://forum.gameflip.com/t/cant-open-a-dispute-with-seller/10615/2 "2017-11-07T19:55:07Z")

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Hey, for any issues, please contact us at [support@gameflip.com](mailto:support@gameflip.com). Regarding your issue, whenever you purchase an item that needs to be sent by a bot, if you can’t complete the trade offer, the transaction will be cancelled and you will be refunded.