# Can't retrieve item ordered **URL:** \ **Category:** Discussion - General\ **Created:** [February 17, 2019, 10:18am UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539 "2019-02-17T10:18:04Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Emeric](https://avatars.discourse-cdn.com/v4/letter/e/82dd89/32.png) [@Emeric](https://forum.gameflip.com/u/Emeric)\ **Post date:** [February 17, 2019, 10:18am UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/1 "2019-02-17T10:18:04Z")
Hello, I’ve got a problem, I order a h1z1 item, but cant withdraw it. They said, Can’t connect to steam, please retry, i retryed, but not working. Help me please =) Best Regards, Emeric ![gameflip%20support%20on](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/2X/d/d892bf127114d1ee86346036dcea8a7d786c6299.png) ---
**Author:** ![CidxLucy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/cidxlucy/32/8230_2.png) [@CidxLucy](https://forum.gameflip.com/u/CidxLucy)\ **Post date:** [February 17, 2019, 10:18am UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/2 "2019-02-17T10:18:57Z")
Did you try messaging the seller? Are you sign into stream? Its saying _possibly due to steam service being unavailable_ Lucy ❤ ---
**Author:** ![Vladislav\_Todorov](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/vladislav_todorov/32/9228_2.png) [@Vladislav\_Todorov](https://forum.gameflip.com/u/Vladislav_Todorov)\ **Post date:** [February 17, 2019, 11:21am UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/3 "2019-02-17T11:21:30Z")
I don’t know why gameflip let people sell h1z1 items and pubg. Steam has announced that items retrieving outside of steam is not possible anymore, so that means You can not buy or sell anymore, just on steam market. There were people complaining on reddit, in very big subreddits with 100k + members… @DunnBiscuit . They also said Gameflip denied to refund them ---
**Author:** ![Emeric](https://avatars.discourse-cdn.com/v4/letter/e/82dd89/32.png) [@Emeric](https://forum.gameflip.com/u/Emeric)\ **Post date:** [February 17, 2019, 12:54pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/4 "2019-02-17T12:54:19Z")
Hello, retrieving works but I’m buying a new skins and the problem is back again… @Vladislav_Todorov dont say ■■■■, we will always buy skins on gameflip and other site ---
**Author:** ![Vladislav\_Todorov](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/vladislav_todorov/32/9228_2.png) [@Vladislav\_Todorov](https://forum.gameflip.com/u/Vladislav_Todorov)\ **Post date:** [February 17, 2019, 1:27pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/5 "2019-02-17T13:27:40Z")
I dont know. It just says it would never work to buy or sell outside of steam. ---
**Author:** ![Emeric](https://avatars.discourse-cdn.com/v4/letter/e/82dd89/32.png) [@Emeric](https://forum.gameflip.com/u/Emeric)\ **Post date:** [February 17, 2019, 1:59pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/6 "2019-02-17T13:59:45Z")
It works on many site, why did you said that? ---
**Author:** ![Vladislav\_Todorov](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/vladislav_todorov/32/9228_2.png) [@Vladislav\_Todorov](https://forum.gameflip.com/u/Vladislav_Todorov)\ **Post date:** [February 17, 2019, 2:03pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/7 "2019-02-17T14:03:30Z")
A lot of people complain about that everywhere. It is not up to gameflip… it is up to steam, steam banned item trading outside of steam ---
**Author:** ![Pawel\_Chojecki](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/pawel_chojecki/32/3527_2.png) [@Pawel\_Chojecki](https://forum.gameflip.com/u/Pawel_Chojecki)\ **Post date:** [February 17, 2019, 3:22pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/8 "2019-02-17T15:22:09Z")
any source? cuz i bought today skins (csgo) and sold some without any problem I thiink gameflip has to restart bots cuz i cannot withdraw some of mine items as well. But in my inventory still i can trade them. PUBG items were blocked by bluehole (developer of the game, not valve), about h1z1 idk. Here is more like bots are offline cuz gameflip cant connect to steam account. ---
**Author:** ![Pawel\_Chojecki](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/pawel_chojecki/32/3527_2.png) [@Pawel\_Chojecki](https://forum.gameflip.com/u/Pawel_Chojecki)\ **Post date:** [February 17, 2019, 3:28pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/9 "2019-02-17T15:28:18Z")
I bought h1z1 item on different website and got it without any problem. Here on gameflip is bot problem cuz i cannot withdraw my items as well, i’ve receive same error as op “failed to connect to steam-please retry” and have this error for last 2 days. some buyers wrote to me that they wasnt able to get items as well, same error. ---
**Author:** ![mikedasike](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@mikedasike](https://forum.gameflip.com/u/mikedasike)\ **Post date:** [February 17, 2019, 9:43pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/10 "2019-02-17T21:43:57Z")
I had this issue with 2/5 of my orders…nothing seems to fix the issue. Any idea of why this is happening… ---
**Author:** ![Pawel\_Chojecki](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/pawel_chojecki/32/3527_2.png) [@Pawel\_Chojecki](https://forum.gameflip.com/u/Pawel_Chojecki)\ **Post date:** [February 17, 2019, 10:04pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/11 "2019-02-17T22:04:18Z")
Gameflip has to reset/update their bots. is weekend that why no one answer. ---
**Author:** ![mikedasike](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@mikedasike](https://forum.gameflip.com/u/mikedasike)\ **Post date:** [February 17, 2019, 10:30pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/12 "2019-02-17T22:30:34Z")
Okay…so they will probably reset the bots tomorrow i guess? hopefully before my order gets cancelled ---
**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\ **Post date:** [February 18, 2019, 2:58pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/13 "2019-02-18T14:58:25Z")
Hello! Can you guys tell me if the problem persists today? Thanks! ---
**Author:** ![mikedasike](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@mikedasike](https://forum.gameflip.com/u/mikedasike)\ **Post date:** [February 18, 2019, 3:26pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/14 "2019-02-18T15:26:59Z")
I just tried to retrieve my order again and im still getting the error ---
**Author:** ![Pawel\_Chojecki](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/pawel_chojecki/32/3527_2.png) [@Pawel\_Chojecki](https://forum.gameflip.com/u/Pawel_Chojecki)\ **Post date:** [February 18, 2019, 3:47pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/15 "2019-02-18T15:47:18Z")
yes, still i have this error, is 3rd day. ---
**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\ **Post date:** [February 18, 2019, 3:51pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/16 "2019-02-18T15:51:38Z")
I already contacted the responsible team about this. They will look into this as soon they are available and as soon as I have more news from them I’ll let you know. Thanks for reporting. ---
**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\ **Post date:** [February 19, 2019, 11:35pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/17 "2019-02-19T23:35:32Z")
Hello guys, I was notified that this issue is now solved. We apologize for the delay. Thank you. ---
**Author:** ![Pawel\_Chojecki](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/pawel_chojecki/32/3527_2.png) [@Pawel\_Chojecki](https://forum.gameflip.com/u/Pawel_Chojecki)\ **Post date:** [February 19, 2019, 11:38pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/18 "2019-02-19T23:38:21Z")
Now works 🙂 ---
**Author:** ![Mynamesjoshs](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Mynamesjoshs](https://forum.gameflip.com/u/Mynamesjoshs)\ **Post date:** [March 3, 2019, 7:39pm UTC](https://forum.gameflip.com/t/cant-retrieve-item-ordered/19539/19 "2019-03-03T19:39:50Z")
I need to talk to you ive had two accounts suspended and gameflip arnt responding! I dont know how to pm you so can you reply to this please! This isnt the suspended account this is a new one i had to make as it would let me message you