# Gameflip stole my credit card information. **URL:** \ **Category:** Gameflip - Questions & Suggestions\ **Created:** [July 21, 2019, 12:25am UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646 "2019-07-21T00:25:04Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Rose1](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@Rose1](https://forum.gameflip.com/u/Rose1)\ **Post date:** [July 21, 2019, 12:25am UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/1 "2019-07-21T00:25:04Z")
I got a Vanilla gift card. I activated the gift card and right away after just a few seconds My gift card got declined. It shown on the record game flip took entirely total amount of money on the card. PLEASE HELP how I can get my money back. Thank you. ---
**Author:** ![Mgl\_MMO](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/mgl_mmo/32/11620_2.png) [@Mgl\_MMO](https://forum.gameflip.com/u/Mgl_MMO)\ **Post date:** [July 21, 2019, 3:17am UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/2 "2019-07-21T03:17:37Z")
If your card was declined by the Gameflip system and you’re seeing a charge on the card, most likely this isn’t an actual charge but a hold amount for the failed attempt and since the charge did not went through, most likely you’ll be getting your money back within the next 7 business days. ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [July 24, 2019, 9:11pm UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/3 "2019-07-24T21:11:26Z")
Hello [Rose1](https://forum.gameflip.com/u/Rose1), Gameflip is a serious company and we would never take such action. Now, please inform me your invite code, so I could take a further look into your account? * * * Thanks for the help [Mgl\_MMO](https://forum.gameflip.com/u/Mgl_MMO)! God Speed! ---
**Author:** ![Rose1](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@Rose1](https://forum.gameflip.com/u/Rose1)\ **Post date:** [August 10, 2019, 1:34am UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/4 "2019-08-10T01:34:53Z")
I got a Vanilla gift card. I activated the gift card and right away after just a few seconds My gift card got declined. It shown on the record game flip took entirely total amount of money on the card. PLEASE HELP how I can get my money back. Thank you. [/quote] e ---
**Author:** ![Rose1](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@Rose1](https://forum.gameflip.com/u/Rose1)\ **Post date:** [August 10, 2019, 2:00am UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/5 "2019-08-10T02:00:45Z")
I & my Credit card did not have any Business or whatsoever with Game flip. I am talking about vanilla gift card. Which means My sitter gave me this vanilla gift card as a birthday gift. Use it to buy anything I want. I activated the gift card just after only few seconds someone Purchased $284.58 \_name as GAMEFLP24 - GJWL There’s an attachment the photo of my gift card statement showing who and when. Please check. Thank you. ![image](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/2X/3/33e0914d6436f754ad0e129a4145429a3523e380.jpeg) ---
**Author:** ![galacticarm](https://avatars.discourse-cdn.com/v4/letter/g/a9a28c/32.png) [@galacticarm](https://forum.gameflip.com/u/galacticarm)\ **Post date:** [August 12, 2019, 5:21pm UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/6 "2019-08-12T17:21:17Z")
The proper way to contact support is through [https://gameflip.zendesk.com/hc/en-us/requests/new](https://gameflip.zendesk.com/hc/en-us/requests/new) If you want support to help you in the forum then post your [profile code](https://gameflip.zendesk.com/hc/en-us/articles/217993828-How-do-I-find-my-Invite-Code-) so they can identify you. ---
**Author:** ![TheFuBar](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@TheFuBar](https://forum.gameflip.com/u/TheFuBar)\ **Post date:** [August 12, 2019, 5:37pm UTC](https://forum.gameflip.com/t/gameflip-stole-my-credit-card-information/23646/7 "2019-08-12T17:37:21Z")
Looks like someone hacked your card and used it to make purchase on Gameflip. They could make purchase anywhere since they got your card information already.