# hot game promo - FIFA 16 issue

**URL:** <https://forum.gameflip.com/t/hot-game-promo-fifa-16-issue/3314>\
**Category:** Discussion - General\
**Created:** [September 25, 2015, 9:09am UTC](https://forum.gameflip.com/t/hot-game-promo-fifa-16-issue/3314 "2015-09-25T09:09:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![John\_Blaine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/john_blaine/32/136_2.png) [@John\_Blaine](https://forum.gameflip.com/u/John_Blaine)\
**Post date:** [September 25, 2015, 9:09am UTC](https://forum.gameflip.com/t/hot-game-promo-fifa-16-issue/3314/1 "2015-09-25T09:09:35Z")

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the system doesnt recognize the UPC of my xbox one copy. UPC is 014633369281

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**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\
**Post date:** [September 25, 2015, 6:49pm UTC](https://forum.gameflip.com/t/hot-game-promo-fifa-16-issue/3314/2 "2015-09-25T18:49:29Z")

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@John_Blaine Thanks for pointing this out! I’ll talk to the team to look into this. In the meantime, please send in a support ticket once the sale is completed and we can go ahead and issue there Credits.