# I didn't get the promotion **URL:** \ **Category:** Gameflip - Help & Bugs\ **Created:** [March 7, 2019, 1:28pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940 "2019-03-07T13:28:39Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 7, 2019, 1:28pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/1 "2019-03-07T13:28:40Z")
Hi,I’ve bought an item from a gig which costs 5$ but I didn’t get the 5$ credits Order id was : f0cddd39-d80d-4f1f-a101-4878503fc3b0 ---
**Author:** ![Wayz\_Shop](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/wayz_shop/32/8225_2.png) [@Wayz\_Shop](https://forum.gameflip.com/u/Wayz_Shop)\ **Post date:** [March 8, 2019, 11:37am UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/2 "2019-03-08T11:37:19Z")
Submit a ticket to support [here](https://gameflip.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 9, 2019, 8:18am UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/3 "2019-03-09T08:18:00Z")
I sent it in 7/3/2019 but they didn’t answer me yet ---
**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\ **Post date:** [March 12, 2019, 8:01pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/4 "2019-03-12T20:01:39Z")
> [@hussein\_yasser1](#): > > f0cddd39-d80d-4f1f-a101-4878503fc3b0 As I checked, your purchase wasn’t qualified to the promo either because the credit amount was depleted or it was purchsed after the promo ended. Thank you. ---
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 12, 2019, 8:16pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/5 "2019-03-12T20:16:29Z")
I bought that gig on 7/3/2019 it was the 1st day of the event and that day i checked the credits and it was more than 200 ---
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 13, 2019, 5:39am UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/6 "2019-03-13T05:39:30Z")
@DunnBiscuit Also i know some friends who bought after me and they got the credits ---
**Author:** ![CidxLucy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/cidxlucy/32/8230_2.png) [@CidxLucy](https://forum.gameflip.com/u/CidxLucy)\ **Post date:** [March 13, 2019, 5:52am UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/7 "2019-03-13T05:52:30Z")
You would of got a email saying you got the credit, you would have to click your notifications bar and click the credit after buying a $5 GIG item to get the credit. This is not a Gig item but it was other credit offer that if you spend over blank number you would get $2 credit. ![Screenshot_20190313-014948_Gmail](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/2X/a/a7820411c6ea6f9e7186e505a8bc171202fbc649.jpeg) Lucy ❤ ---
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 13, 2019, 11:55am UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/8 "2019-03-13T11:55:10Z")
i didn’t get emails like that ---
**Author:** ![Shannon\_Parker1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/shannon_parker1/32/9090_2.png) [@Shannon\_Parker1](https://forum.gameflip.com/u/Shannon_Parker1)\ **Post date:** [March 13, 2019, 2:04pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/9 "2019-03-13T14:04:00Z")
Ok unfortunate ---
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 14, 2019, 6:44am UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/10 "2019-03-14T06:44:37Z")
I sent support ticket from 7 days but i didnt get any answer yet. ---
**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\ **Post date:** [March 14, 2019, 7:15pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/11 "2019-03-14T19:15:32Z")
Can you send me your ticket number so I can look into this further? Please PM me with that information, thanks! ---
**Author:** ![hussein\_yasser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/hussein_yasser1/32/11937_2.png) [@hussein\_yasser1](https://forum.gameflip.com/u/hussein_yasser1)\ **Post date:** [March 14, 2019, 8:36pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/12 "2019-03-14T20:36:15Z")
412370 that’s it ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/3X/6/7/679dbb225106cfc22ac464afbc5c2b539d13a32a.png) [@system](https://forum.gameflip.com/u/system)\ **Post date:** [April 13, 2019, 8:36pm UTC](https://forum.gameflip.com/t/i-didnt-get-the-promotion/19940/13 "2019-04-13T20:36:18Z")
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