# I have a question (about dispute) **URL:** \ **Category:** Gameflip - Questions & Suggestions\ **Created:** [March 20, 2019, 7:45am UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332 "2019-03-20T07:45:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![BlueBerry](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/blueberry/32/9313_2.png) [@BlueBerry](https://forum.gameflip.com/u/BlueBerry)\ **Post date:** [March 20, 2019, 7:45am UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332/1 "2019-03-20T07:45:07Z")
I have purchased a game worth 28,99$ and i havent gotten a respond from the seller which makes me a bit worried. I have open a dispute because the code didn’t work and the seller hasn’t respond yet, what will happen after that timer goes out? Will i get my refund back or? ---
**Author:** ![CidxLucy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/cidxlucy/32/8230_2.png) [@CidxLucy](https://forum.gameflip.com/u/CidxLucy)\ **Post date:** [March 20, 2019, 8:04am UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332/2 "2019-03-20T08:04:47Z")
After a dispute is opened, the 3-day countdown for auto-complete is stopped indefinitely until either you decide to complete the transaction or escalate the dispute to be reviewed and decided by our Support team. When opening a dispute, please provide concrete evidence that the item received don’t work as expected. Failure to provide evidence can cause the claim to be denied. **Remember to escalate the dispute.** _Being they’re not reply to you and the code didn’t please **escalate it**._ You will only get a refund (if you win the dispute) if you open a dispute and **escalate** it and send Gameflip evidence the code didn’t work and evidence the seller not replying to you. PS: Welcome to the forums Lucy ❤ ---
**Author:** ![BlueBerry](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/blueberry/32/9313_2.png) [@BlueBerry](https://forum.gameflip.com/u/BlueBerry)\ **Post date:** [March 20, 2019, 8:14am UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332/3 "2019-03-20T08:14:32Z")
Thank you 😃 ---
**Author:** ![CidxLucy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/cidxlucy/32/8230_2.png) [@CidxLucy](https://forum.gameflip.com/u/CidxLucy)\ **Post date:** [March 20, 2019, 8:23am UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332/4 "2019-03-20T08:23:16Z")
Remember to send anything (evidence) you think that would help your case. Regardless if its something big or small. Lucy ❤ ---
**Author:** ![Paranoia\_Inc](https://avatars.discourse-cdn.com/v4/letter/p/f04885/32.png) [@Paranoia\_Inc](https://forum.gameflip.com/u/Paranoia_Inc)\ **Post date:** [July 27, 2023, 6:36pm UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332/5 "2023-07-27T18:36:57Z")
I know this is a few years old but I’m currently having a similar issue. Only I’ve since filed a dispute and elevated it, and have even created support tickets looking to get an update. Also new user and can’t seem to create a topic or message a mod directly for assistance, so here I am until Trust Level 1 happens. ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [July 27, 2023, 6:38pm UTC](https://forum.gameflip.com/t/i-have-a-question-about-dispute/20332/6 "2023-07-27T18:38:20Z")
Hello @Paranoia_Inc! Could you please inform me your profile code or order ID so I can take a look at your issue? Godspeed! 🔱