# I need to cancel an order

**URL:** <https://forum.gameflip.com/t/i-need-to-cancel-an-order/11259>\
**Category:** Gameflip - Help & Bugs\
**Created:** [January 3, 2018, 4:35pm UTC](https://forum.gameflip.com/t/i-need-to-cancel-an-order/11259 "2018-01-03T16:35:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Luke\_Richerson](https://avatars.discourse-cdn.com/v4/letter/l/7993a0/32.png) [@Luke\_Richerson](https://forum.gameflip.com/u/Luke_Richerson)\
**Post date:** [January 3, 2018, 4:35pm UTC](https://forum.gameflip.com/t/i-need-to-cancel-an-order/11259/1 "2018-01-03T16:35:44Z")

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I bought an digital item, and I am having trouble with the document verification process. I want to cancel my order and use gameflip wallet to purchase it. However, I cannot cancel my payment, so the item is perpetually locked. Could I get some assistance?

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**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\
**Post date:** [January 5, 2018, 6:29pm UTC](https://forum.gameflip.com/t/i-need-to-cancel-an-order/11259/2 "2018-01-05T18:29:24Z")

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Are you still facing this issue? If so, can you please send me your invite code via PM so I can check it for you?