# Not credited for "Get a free GIG" promo **URL:** \ **Category:** Gameflip - Help & Bugs\ **Created:** [December 22, 2018, 9:59pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253 "2018-12-22T21:59:37Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Throutle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/throutle/32/7713_2.png) [@Throutle](https://forum.gameflip.com/u/Throutle)\ **Post date:** [December 22, 2018, 9:59pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/1 "2018-12-22T21:59:37Z")
I have bought GIG, get it, confirmed completion, get notification what i got credits by promo, but don`t see it in wallet =( ---
**Author:** ![Throutle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/throutle/32/7713_2.png) [@Throutle](https://forum.gameflip.com/u/Throutle)\ **Post date:** [December 24, 2018, 3:09pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/2 "2018-12-24T15:09:52Z")
Any support here? Please… ---
**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\ **Post date:** [December 26, 2018, 4:29pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/3 "2018-12-26T16:29:36Z")
Hello! Please contact our support team here [https://gameflip.zendesk.com/hc/en-us/requests/new](https://gameflip.zendesk.com/hc/en-us/requests/new) And tell there more about this issue and the transaction you purchased that should be counted towards the promotion. Thanks! ---
**Author:** ![Throutle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/throutle/32/7713_2.png) [@Throutle](https://forum.gameflip.com/u/Throutle)\ **Post date:** [December 26, 2018, 4:51pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/4 "2018-12-26T16:51:55Z")
Hello, DunnBiscuit! Already done (before forum topic), but still don’t get answer =( Ticket ID is #386443. ---
**Author:** ![galacticarm](https://avatars.discourse-cdn.com/v4/letter/g/a9a28c/32.png) [@galacticarm](https://forum.gameflip.com/u/galacticarm)\ **Post date:** [December 26, 2018, 8:25pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/5 "2018-12-26T20:25:45Z")
You probably have to redeem the credits from an email. > [@New flash promo](https://forum.gameflip.com/t/new-flash-promo/16808/2): > > Check your email for one titled: Your purchase of X qualifies for the Rebate Promo, redeem your Credits now! The instructions would say: Congrats, your purchase of X qualifies for the Rebate Promo. Simply open the notification for Rebate Promo (Menu \> Notifications) to redeem your Y in Credits! These Credits will expire in 7 days so make sure to redeem and use them before then. You can check your Credit balance and expiration any time by visiting Menu \> Balance. Have you redeemed it? ---
**Author:** ![Throutle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/throutle/32/7713_2.png) [@Throutle](https://forum.gameflip.com/u/Throutle)\ **Post date:** [December 26, 2018, 8:45pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/6 "2018-12-26T20:45:09Z")
So… I think this is my bad. I have the habbit to cleanup notifications and espetialy emails becouse there are too many of them, and may not read that notification carefully before delete. Bad news to me =( ---
**Author:** ![Throutle](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/throutle/32/7713_2.png) [@Throutle](https://forum.gameflip.com/u/Throutle)\ **Post date:** [December 26, 2018, 9:07pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/7 "2018-12-26T21:07:58Z")
Is there a way to restore or resend deleted notification? ---
**Author:** ![galacticarm](https://avatars.discourse-cdn.com/v4/letter/g/a9a28c/32.png) [@galacticarm](https://forum.gameflip.com/u/galacticarm)\ **Post date:** [December 26, 2018, 9:13pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/8 "2018-12-26T21:13:25Z")
Unless you manually clear your email’s trash folder, it should temporarily still be there. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/3X/6/7/679dbb225106cfc22ac464afbc5c2b539d13a32a.png) [@system](https://forum.gameflip.com/u/system)\ **Post date:** [January 25, 2019, 9:14pm UTC](https://forum.gameflip.com/t/not-credited-for-get-a-free-gig-promo/18253/9 "2019-01-25T21:14:59Z")
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