# Not receiving the verification code on mobile **URL:** \ **Category:** Gameflip - Help & Bugs\ **Created:** [February 22, 2018, 8:55am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834 "2018-02-22T08:55:59Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Sergio777](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/sergio777/32/5664_2.png) [@Sergio777](https://forum.gameflip.com/u/Sergio777)\ **Post date:** [February 22, 2018, 8:55am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/1 "2018-02-22T08:55:59Z")
I am trying to login but I didn’t receive any security code on my phone whatsoever, I already wrote 2 times in the support they asked me to send mail and phone number specified during registration and I sent it all, but instead of sending me the code on the phone, support sent my username to my mail and I still can not log in in my account, help me please. I have not been able to log in to my account for more than a week, here is the phone number specified when registering +77083532862, since I can not provide the invite code. I contacted my cellular operator, they said that I was fine with receiving SMS messages, I completely checked all incoming messages, I even put this phone number in another cell phone. But every time I try to enter my account, I do not receive SMS on my phone, what should I do now? what will happen to my money and things that are sold on your website, how do I get them back? you can send my things that are sold on your website to my steam account which was specified during registration? ![Screenshot_7](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/2X/1/1d70fbfda9329e588143a559070d5e474b6afc99.png) @DunnBiscuit help me please ---
**Author:** ![Upsilon](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@Upsilon](https://forum.gameflip.com/u/Upsilon)\ **Post date:** [February 22, 2018, 2:49pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/2 "2018-02-22T14:49:23Z")
I had the same issue, it got ignored with some reply like “Reinstall the app”. Maybe someday I’ll get a reply lol ---
**Author:** ![Sergio777](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/sergio777/32/5664_2.png) [@Sergio777](https://forum.gameflip.com/u/Sergio777)\ **Post date:** [February 22, 2018, 2:56pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/3 "2018-02-22T14:56:33Z")
I do not have an installation on my phone, I sold items on the site ---
**Author:** ![Upsilon](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@Upsilon](https://forum.gameflip.com/u/Upsilon)\ **Post date:** [February 22, 2018, 6:00pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/4 "2018-02-22T18:00:11Z")
Exactly! I too just want to sell items from the website. I dont have the app installed either ---
**Author:** ![op\_JOkEr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/op_joker/32/29_2.png) [@op\_JOkEr](https://forum.gameflip.com/u/op_JOkEr)\ **Post date:** [February 22, 2018, 9:44pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/5 "2018-02-22T21:44:49Z")
We checked our logs and SMS messages were delivered to your phone many times this month. It took on average less than 30 seconds from request time to delivery time. Based on that, I have no idea what could be causing your problem. Maybe your carrier? Could you please try again, but do not try more than once every few minutes. Give it about 5 minutes to try again if you don’t receive the SMS on your first attempt. If after that you are still locked out of your account, please PM me so we can try testing other ways but as I told you, everything looks fine on our end. ---
**Author:** ![Sergio777](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/sergio777/32/5664_2.png) [@Sergio777](https://forum.gameflip.com/u/Sergio777)\ **Post date:** [February 23, 2018, 9:09am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/6 "2018-02-23T09:09:15Z")
@op_JOkEr Hello, thank you for noticing my problem, I did exactly what you recommended, but the sms code never came, I reconnected with the mobile phone operator of my phone number they said that I have no restrictions, I also tried install this phone number in other mobile devices, but it did not help, the last time when I received the sms confirmation code from the gameflip was on February 14. I’ve been trading on the gameflip since November 2017 and I did not have such problems, the sms code came regularly, I no longer know what to do to solve this problem, help me please in solving the current situation. ---
**Author:** ![Upsilon](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@Upsilon](https://forum.gameflip.com/u/Upsilon)\ **Post date:** [February 23, 2018, 1:37pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/7 "2018-02-23T13:37:58Z")
@op_JOkEr I tried to PM but I couldnt find a way to PM you > Could you please try again, but do not try more than once every few minutes. Give it about 5 minutes to try again if you don’t receive the SMS on your first attempt. I tried it a couple of times but now it has blocked me now. ---
**Author:** ![op\_JOkEr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/op_joker/32/29_2.png) [@op\_JOkEr](https://forum.gameflip.com/u/op_JOkEr)\ **Post date:** [February 23, 2018, 8:52pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/8 "2018-02-23T20:52:30Z")
Click on my profile. There’s a button to send message ---
**Author:** ![Upsilon](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@Upsilon](https://forum.gameflip.com/u/Upsilon)\ **Post date:** [February 23, 2018, 9:03pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/9 "2018-02-23T21:03:54Z")
![](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/2X/9/9dbd6e1cacf08436d6dfb25c45e47278c3507f5f.png) Cant see any message button 😕 ---
**Author:** ![Holmeje\_Gaming](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/holmeje_gaming/32/13662_2.png) [@Holmeje\_Gaming](https://forum.gameflip.com/u/Holmeje_Gaming)\ **Post date:** [November 28, 2019, 12:44am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/10 "2019-11-28T00:44:17Z")
This same problem has been happening to me as well but not on this account because i had to make a new account just to post this ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [November 28, 2019, 12:48am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/11 "2019-11-28T00:48:32Z")
Hello @Holmeje_Gaming, Could you please contact the support team using the link below? [https://gameflip.zendesk.com/hc/en-us/requests/new](https://gameflip.zendesk.com/hc/en-us/requests/new) If you have already opened a ticket, please provide me the number so I could take a look. 😉 God Speed! 🔱 ---
**Author:** ![Holmeje\_Gaming](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/holmeje_gaming/32/13662_2.png) [@Holmeje\_Gaming](https://forum.gameflip.com/u/Holmeje_Gaming)\ **Post date:** [November 28, 2019, 2:40am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/12 "2019-11-28T02:40:51Z")
Do you want me to send a phone number? If so : +86 158 1461 5893 Edit: I have also received emails that i have to many login fails, which i cant control because I cant receive the code to long in ---
**Author:** ![Holmeje\_Gaming](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/holmeje_gaming/32/13662_2.png) [@Holmeje\_Gaming](https://forum.gameflip.com/u/Holmeje_Gaming)\ **Post date:** [November 29, 2019, 1:01am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/13 "2019-11-29T01:01:09Z")
Since I can’t a text for the code is there any other way to access the account? ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [December 4, 2019, 11:30pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/14 "2019-12-04T23:30:53Z")
Hello @Holmeje_Gaming, Did you open a ticket for this issue? Was your issue already resolved? God Speed! 🔱 ---
**Author:** ![fiozz\_bo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/fiozz_bo/32/18566_2.png) [@fiozz\_bo](https://forum.gameflip.com/u/fiozz_bo)\ **Post date:** [February 3, 2021, 1:19pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/15 "2021-02-03T13:19:36Z")
i have a similar issue but the issue with me is that i dont have my old number and i dont know what i should i do because i cant figure out how to change my number ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [February 3, 2021, 1:20pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/16 "2021-02-03T13:20:22Z")
Hello @fiozz_bo, Could you please contact the support team using the link below? [https://gameflip.zendesk.com/hc/en-us/requests/new](https://gameflip.zendesk.com/hc/en-us/requests/new) They should be able to help yu in this case ok. God Speed! 🔱 ---
**Author:** ![LetsGo](https://avatars.discourse-cdn.com/v4/letter/l/ac8455/32.png) [@LetsGo](https://forum.gameflip.com/u/LetsGo)\ **Post date:** [February 10, 2021, 4:59am UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/17 "2021-02-10T04:59:22Z")
I have a similar issue and opened case with number #654193 could any of the mods look at it. I’m already trying to get help for 2 weeks but I have the same problem ☹ I would be really happy if some of you could help ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [February 10, 2021, 2:35pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/18 "2021-02-10T14:35:10Z")
> [@LetsGo](#): > > 654193 Hello @LetsGo, I have verified your case and can see that a ticket was opened to the Engineering Team for further investigation. Our QA team has also tested the reset password function and it is working without problems, so we will need to wait for the Engineering Team to investigate your account to understand what is happening. We are sorry for any inconvenience and keep in mind that the Support Team will provide you further updates as soon as they are available. God Speed! 🔱 ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [May 29, 2021, 11:05pm UTC](https://forum.gameflip.com/t/not-receiving-the-verification-code-on-mobile/11834/19 "2021-05-29T23:05:51Z")