please help! Cant login just added funds

Hello i had made an alt account because adding funds on my other account was taking too long :frowning: i then added funds on the alt account and tried purchasing 2 times and talked to the seller and due to issues had them cancel the orders.i was logged out of my account I am now locked out of my account and the one i just made with the money and my card on it >:c i really need access to get back in my account so i can spend my money and remove my card please. Ive never had issues and have been selling/buying on gameflip for 1+ years please help. Everytime i try to login it says “there is an error please contact customer support” which i have and no reply, the accounts affected > my originial: ChexMixx > the new one with $5: finesse24k