# PROBLEM: "Account Locked (under investigation)" - ticket #965994 **URL:** \ **Category:** Gameflip - Help & Bugs\ **Created:** [November 15, 2024, 4:05pm UTC](https://forum.gameflip.com/t/problem-account-locked-under-investigation-ticket-965994/46867 "2024-11-15T16:05:28Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![juaangog](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@juaangog](https://forum.gameflip.com/u/juaangog)\ **Post date:** [November 15, 2024, 4:05pm UTC](https://forum.gameflip.com/t/problem-account-locked-under-investigation-ticket-965994/46867/1 "2024-11-15T16:05:28Z")
Hello everyone. I’m posting here because I’m desperate, I don’t know where else to contact you guys to get an answer. I have a big problem with my Gameflip account. I can’t use it since Friday November 8, 2024, I get an error “Account Locked (under investigation)”. I immediately made a ticket that same day (#965994), but to this day I have no answer, I don’t know the reason for this block to “investigate” me. No one has answered me the reason, nor how to solve it. I am a very reliable seller, I had been on the platform since 2019 with an impeccable reputation, more than 12,500 sales and 100% positive reputation. I have even been in Gameflip’s seller program for 1 year and that same week the support had invited me to advertise my page for my good performance as a seller. It is desperate because I cannot use my account, nor create listings, nor answer messages, nor deliveries, nor withdraw my money! My ticket is in “urgent” status but they don’t answer me. It is a very important issue and I find it very strange that no one will tell me the reason or help me how to solve it. I used to work daily on my account, Gameflip was my main sales platform and now I can’t use it or withdraw my money. I hope you can give me a hand as soon as possible, I would be super grateful. ---
**Author:** ![DarkKnight](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/darkknight/32/10751_2.png) [@DarkKnight](https://forum.gameflip.com/u/DarkKnight)\ **Post date:** [November 16, 2024, 1:57am UTC](https://forum.gameflip.com/t/problem-account-locked-under-investigation-ticket-965994/46867/2 "2024-11-16T01:57:27Z")
Hello @juaangog! I have verified your case and can see that a Support Team agent is currently verifying your case with the team. They will answer with updates as soon as possible ok. Godspeed! 🔱 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/3X/6/7/679dbb225106cfc22ac464afbc5c2b539d13a32a.png) [@system](https://forum.gameflip.com/u/system)\ **Post date:** [December 16, 2024, 1:58am UTC](https://forum.gameflip.com/t/problem-account-locked-under-investigation-ticket-965994/46867/3 "2024-12-16T01:58:28Z")
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