# Purchase declined????

**URL:** <https://forum.gameflip.com/t/purchase-declined/31162>\
**Category:** Gameflip - Help & Bugs\
**Created:** [May 10, 2020, 12:45am UTC](https://forum.gameflip.com/t/purchase-declined/31162 "2020-05-10T00:45:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![doo\_doo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/doo_doo/32/15714_2.png) [@doo\_doo](https://forum.gameflip.com/u/doo_doo)\
**Post date:** [May 10, 2020, 12:45am UTC](https://forum.gameflip.com/t/purchase-declined/31162/1 "2020-05-10T00:45:14Z")

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Hi, I’ve been buying quite alot lately but a day ago when I was purchasing a bundle it wont let me. There is no reason it just says purchase declined. I tried to buy it in another acc but now it wants me to verify in this acc so I put all my documents and I’m in a rush to buy it before someone else buy this is taking way too much time.

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**Author:** ![Sparkling\_Juice](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/sparkling_juice/32/19853_2.png) [@Sparkling\_Juice](https://forum.gameflip.com/u/Sparkling_Juice)\
**Post date:** [May 10, 2020, 3:02am UTC](https://forum.gameflip.com/t/purchase-declined/31162/2 "2020-05-10T03:02:52Z")

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Hello,

Maybe you can try contacting Support about it. It might take a few days for a reply but it could also solve your problem which will affect future purchases.  
[https://gameflip.zendesk.com/hc/en-us/requests/new](https://gameflip.zendesk.com/hc/en-us/requests/new)

> [@doo\_doo](#):
>
> Hi, I’ve been buying quite alot lately but a day ago when I was purchasing a bundle it wont let me. There is no reason it just says purchase declined.

There are many different factors so usually Support can check for you and help with that. I believe that it could be because that your buying alot in a short period of time.

> [@doo\_doo](#):
>
> I tried to buy it in another acc but now it wants me to verify in this acc so I put all my documents

> **[Why am I being asked to verify my identity?](https://support.gameflip.com/hc/en-us/articles/360001042633-Why-am-I-being-asked-to-verify-my-identity)**
>
> Gameflip incorporates identity verification for several critical reasons, aimed at ensuring a secure and compliant marketplace for all users:
> Why Identity Verification is Essential:
> 
> 
> Compliance wi...

**From Link** - Identity verification is required for some users who conduct **frequent** or large transactions, or transactions that trigger required KYC/AML regulations in the jurisdictions in which we operate.

> **[Why is my Purchase or Add Funds under review?](https://support.gameflip.com/hc/en-us/articles/210297418-Why-is-my-Purchase-or-Add-Funds-under-review)**
>
> Sometimes, your purchase or fund addition on Gameflip might be selected for an additional review. This precautionary step is implemented to safeguard your interests and confirm that the transaction...

Have you done the ID Verification?  
**From Link** - To avoid repeated payment reviews or increase your payment limits, you need to verify your payment ownership and identity information by logging into Gameflip and go to [the website verification page](https://gameflip.com/wallet/verify) or you can go to the Android/iOS app and access the menu then **Wallet** and then **Document Verification**. Your information will be **encrypted** and kept securely on our server.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/3X/6/7/679dbb225106cfc22ac464afbc5c2b539d13a32a.png) [@system](https://forum.gameflip.com/u/system)\
**Post date:** [June 9, 2020, 3:02am UTC](https://forum.gameflip.com/t/purchase-declined/31162/3 "2020-06-09T03:02:53Z")

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Closed on June 9, 2020, 3:02am UTC

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