# Purchased gift card, doesn't work, dispute feature not working, support taking forever to reply.
**URL:** https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286
**Category:** Gameflip - Help & Bugs
**Created:** [May 22, 2018, 4:25pm UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286 "2018-05-22T16:25:16Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@cimbprince](https://forum.gameflip.com/u/cimbprince)
#### Post date: [May 22, 2018, 4:25pm UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/1 "2018-05-22T16:25:16Z")
TLDR:
Bought a $300 gift card, can’t redeem, dispute feature wouldn’t work (won’t submit), support taking forever to reply and my window to dispute is closing soon.
Invite code: ZN5EZ2
Order id: 0d2a64c6-6e99-43c0-add4-e1427857ce13
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### Author:  [@galacticarm](https://forum.gameflip.com/u/galacticarm)
#### Post date: [May 22, 2018, 5:03pm UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/2 "2018-05-22T17:03:26Z")
[Another user](https://forum.gameflip.com/t/problem-with-submitting-an-issue-with-my-purchase/13222) had problems using the dispute feature on the website, could you try using the mobile apps [Android](https://play.google.com/store/apps/details?id=com.ijji.gameflip) or [iOS](https://itunes.apple.com/app/gameflip-buy-sell-video-games/id970274077) to open a dispute? Did you get the same error message as that user?
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### Author:  [@cimbprince](https://forum.gameflip.com/u/cimbprince)
#### Post date: [May 22, 2018, 5:16pm UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/3 "2018-05-22T17:16:22Z")
Just did that, though I didn’t manage to upload any screenshots/images. Can i have the process expedited somehow? I wanted to get the gift card to get a gift for my friend who’s graduating but I’ve been stuck in limbo for a few days now… 😣
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### Author:  [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)
#### Post date: [May 23, 2018, 12:38am UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/4 "2018-05-23T00:38:29Z")
> [@cimbprince](#):
>
> 0d2a64c6-6e99-43c0-add4-e1427857ce13
I saw you managed to open the dispute. I answered your ticket. Check my answer within your e-mail.
Thanks!
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### Author:  [@cimbprince](https://forum.gameflip.com/u/cimbprince)
#### Post date: [May 23, 2018, 12:50am UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/5 "2018-05-23T00:50:56Z")
Thank you and I’ve replied to your response.
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### Author:  [@cimbprince](https://forum.gameflip.com/u/cimbprince)
#### Post date: [May 25, 2018, 6:38pm UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/6 "2018-05-25T18:38:45Z")
It’s been a few days since the last response. Can I please know what’s going on with the dispute? I’ve not gotten any help from support or the seller so far and my money is stuck in limbo for almost a week already.
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### Author:  [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)
#### Post date: [May 30, 2018, 6:29pm UTC](https://forum.gameflip.com/t/purchased-gift-card-doesnt-work-dispute-feature-not-working-support-taking-forever-to-reply/13286/7 "2018-05-30T18:29:14Z")
> [@DunnBiscuit](#):
>
> > 0d2a64c6-6e99-43c0-add4-e1427857ce13
Hello, as I checked the support team replied to you.
Please answer them with the information asked. Please bear in mind that open tickets might take up to 1 week to be answered.
Thank you.