# Sale took too long **URL:** \ **Category:** Discussion - General\ **Created:** [June 13, 2016, 9:03pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760 "2016-06-13T21:03:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![MerleSwaggard](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MerleSwaggard](https://forum.gameflip.com/u/MerleSwaggard)\ **Post date:** [June 13, 2016, 9:03pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/1 "2016-06-13T21:03:15Z")
Sale took several days to process. I sent the item as soon as it went through. Then I got an email saying the transaction was cancelled and I received a bad rating and no money. ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [June 13, 2016, 9:51pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/2 "2016-06-13T21:51:17Z")
If you haven’t done so already, please send Support an email so we can look into your account and see exactly what happened. ---
**Author:** ![MerleSwaggard](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MerleSwaggard](https://forum.gameflip.com/u/MerleSwaggard)\ **Post date:** [June 13, 2016, 10:11pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/3 "2016-06-13T22:11:18Z")
I’ve emailed pictures showing that he got the item and it is in his inventory, emails telling me to send the item then an hour later cancelling it. Is there anything else I should include? ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [June 13, 2016, 10:23pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/4 "2016-06-13T22:23:43Z")
Is this through Steam then? If so, this has no effect on Gameflip and the funds being transferred. But yes, please attach any screenshots of proof and to help our investigation. ---
**Author:** ![MerleSwaggard](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MerleSwaggard](https://forum.gameflip.com/u/MerleSwaggard)\ **Post date:** [June 13, 2016, 10:38pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/5 "2016-06-13T22:38:45Z")
Yes it was through steam. I’ve attached everything I can think of but I didn’t take a screen when payment started processing before the weekend. Once this is cleared up will my automatic negative feedback be cleared? ---
**Author:** ![anon87934139](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@anon87934139](https://forum.gameflip.com/u/anon87934139)\ **Post date:** [June 14, 2016, 12:08am UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/6 "2016-06-14T00:08:56Z")
Once we are able to determine what happened and find that the negative feedback wasn’t due to your fault, we can also delete this. ---
**Author:** ![MerleSwaggard](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MerleSwaggard](https://forum.gameflip.com/u/MerleSwaggard)\ **Post date:** [June 14, 2016, 6:40pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/7 "2016-06-14T18:40:35Z")
Ok any estimate on how long before support looks st my issue? ---
**Author:** ![Vincents\_Gaming](https://avatars.discourse-cdn.com/v4/letter/v/f14d63/32.png) [@Vincents\_Gaming](https://forum.gameflip.com/u/Vincents_Gaming)\ **Post date:** [June 14, 2016, 8:38pm UTC](https://forum.gameflip.com/t/sale-took-too-long/4760/8 "2016-06-14T20:38:39Z")
it can take anywhere between 24-72 hours. They have a lot of tickets to go through so make sure your ticket has been sent and you attatched all screenshots to the email. That way the process can go by a bit faster. Good luck man,