Ticket time and lost item

How long will it take before my ticket will be answered?? And is it actually possible to get back an item if you lost in because of an error?

We apologize about the inconvenience and Support will get to you as soon as they can. We are a couple days behind in tickets due to recent influxes, and will get to your ticket in the order it’s received. Please make sure to provide as much information as possible about the issue as well as screenshots so we can better and quickly understand the issue.