# Trying to add a new card, it doesn't work and says first name has invalid length **URL:** \ **Category:** Gameflip - Help & Bugs\ **Created:** [June 20, 2019, 8:25pm UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849 "2019-06-20T20:25:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![MSAH15](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/msah15/32/11300_2.png) [@MSAH15](https://forum.gameflip.com/u/MSAH15)\ **Post date:** [June 20, 2019, 8:25pm UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849/1 "2019-06-20T20:25:13Z")
I am trying to add a card, but as title says, it responds with an error saying: Error: order.customer.personalInformation.name.firstName: FIELD\_LENGTH\_INVALID Any help would be appreciated. ---
**Author:** ![galacticarm](https://avatars.discourse-cdn.com/v4/letter/g/a9a28c/32.png) [@galacticarm](https://forum.gameflip.com/u/galacticarm)\ **Post date:** [June 20, 2019, 8:56pm UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849/2 "2019-06-20T20:56:28Z")
Are you using the website, Android app, or iOS app? If using an app then which version? (☰ \> Settings \> Version) Did you register using the Google/Facebook button, or through Gameflip (username+password registration)? When adding the credit card, did you put your full name in the “Card Holder” field? ---
**Author:** ![MSAH15](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/msah15/32/11300_2.png) [@MSAH15](https://forum.gameflip.com/u/MSAH15)\ **Post date:** [June 20, 2019, 9:08pm UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849/3 "2019-06-20T21:08:39Z")
1. I am using website 2. I registered with google 3. I put my full name ---
**Author:** ![galacticarm](https://avatars.discourse-cdn.com/v4/letter/g/a9a28c/32.png) [@galacticarm](https://forum.gameflip.com/u/galacticarm)\ **Post date:** [June 20, 2019, 9:59pm UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849/4 "2019-06-20T21:59:53Z")
In case it’s a problem with the website, you could try using the [Android](https://play.google.com/store/apps/details?id=com.ijji.gameflip) or [iOS](https://itunes.apple.com/app/gameflip-buy-sell-video-games/id970274077) app to add the card: ☰ \> Settings \> Payment Method. Then you should be able to use it on either platform. Please check [https://gameflip.com/settings](https://gameflip.com/settings) and on the “First Name” and “Last Name” do they look correct? Is the “First Name” field empty, or has a space in it? ---
**Author:** ![Andrew\_Fort](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/andrew_fort/32/9520_2.png) [@Andrew\_Fort](https://forum.gameflip.com/u/Andrew_Fort)\ **Post date:** [July 8, 2019, 4:54am UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849/5 "2019-07-08T04:54:09Z")
Im having the same issue that guy was having and i dont understand what to do. I have used the website and the app. I have quadruple checked my info. Nothing works. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gameflipapp/original/3X/6/7/679dbb225106cfc22ac464afbc5c2b539d13a32a.png) [@system](https://forum.gameflip.com/u/system)\ **Post date:** [August 7, 2019, 4:54am UTC](https://forum.gameflip.com/t/trying-to-add-a-new-card-it-doesnt-work-and-says-first-name-has-invalid-length/22849/6 "2019-08-07T04:54:13Z")
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