# why my order under review

**URL:** <https://forum.gameflip.com/t/why-my-order-under-review/12542>\
**Category:** Gameflip - Help & Bugs\
**Created:** [April 13, 2018, 12:22am UTC](https://forum.gameflip.com/t/why-my-order-under-review/12542 "2018-04-13T00:22:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rich\_King1008](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/rich_king1008/32/9396_2.png) [@rich\_King1008](https://forum.gameflip.com/u/rich_King1008)\
**Post date:** [April 13, 2018, 12:22am UTC](https://forum.gameflip.com/t/why-my-order-under-review/12542/1 "2018-04-13T00:22:10Z")

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My payment card, my ID and my phone number. I confirmed everything. When I tried to add a balance today it said ‘under review’. Please help.  
transaction id: c2ae6134-36df-41f2-960c-f7ba9cfacdab

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**Author:** ![DunnBiscuit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/dunnbiscuit/32/3331_2.png) [@DunnBiscuit](https://forum.gameflip.com/u/DunnBiscuit)\
**Post date:** [April 13, 2018, 5:36pm UTC](https://forum.gameflip.com/t/why-my-order-under-review/12542/2 "2018-04-13T17:36:17Z")

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> [@rich\_King1008](#):
>
> c2ae6134-36df-41f2-960c-f7ba9cfacdab

Hey, as I checked, you cancelled the transaction before anything could be checked or done. Therefore I’m unable to provide you further help.  
☹

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**Author:** ![rich\_King1008](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.gameflip.com/rich_king1008/32/9396_2.png) [@rich\_King1008](https://forum.gameflip.com/u/rich_King1008)\
**Post date:** [April 13, 2018, 6:03pm UTC](https://forum.gameflip.com/t/why-my-order-under-review/12542/3 "2018-04-13T18:03:01Z")

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Well I thought the refund thing said something else but than it canceled it and now I have 2 pending amounts can u still help