New account and problem with notifications

I am new on this site and have problem. I register on and give my code to my friend. He register and i received a notification about his registration but when i click on this i not received $ and he no go out. What’s wrong? I try on page www and aplication

If you haven’t done so already, please contact Support and we’ll be able to look into your account to see what’s going on and get more info.

I contact with support and wait for respond