withdraw to btc took to much time help!!

i request a withdraw to btc in 29 sep and until now 5 aug it is still pending also a 2days ago i request another withdraw to btc and shows until now (needs approvel) first time i do this it took nearly 2 days and payment send to my wallet ??
also i submit a ticket about his 5 days ago but no one answers
can the admins help me with this :slight_smile:

Hey, you said you opened a ticket regarding, this, can you please send the number via PM for me?

Thank you!