Gameflip ignore ticket request for 10 days past !

I have an issue unsolve in ticket request with long queue:

I purchased gift card code but the code not work anymore. The code i bought already been redeemed before me. So i just asking for cancellation but no one looking for my issue for 10 days past. Private message already sent to moderator informing my issue. Why take too long?

Order ID : 1c82ef98-e78b-4df1-baa4-914f47c06b8c
My invite code TU4K4T

Hello! I was able to answer your ticket.

Thank you.