Listing problems with automatic delivery via bot

I tried to retrieve my skin and couldn’t do the trade because was happen an error, now this message appears “Automatic delivery via Bot (Function not available, see why!)” and now i can’t retrieve my skin. How do i retrieve it? I can prove that it’s my skin if you want. Sincerely.

We apologize about the inconvenience that this has caused. If you haven’t done so already, please email Support and we’ll be able to log this appropriately and get you the item back.

Were you able to get your skins back? I have the same problem.

At least i didn’t get the skins. Talk with the support, they’re extremely