Lost item, need help

The supporter said:
listing cannot be deleted until after the item is retrieved from a bot. Please check your inventory for this item being returned

But i dont have any draft or listing on my account. Is it a clitch or am i just being dumb?? Any answers will be helpfull

Also i can see my item in trade bot #004

If you didn’t already, take a screenshot of your Listings page so we can try and better see what’s going on.