support, verifing is sooo stupid READ

so i payed 290 for wallet and its been 16 hours and they still have not verified it i told the guy from support i dont have a drivers liscence due to the fact i live in nyc and it is not needed, i also said i cant do a phone bill because my dad pays for my phone, after 3 hours of waiting he said we need to confirm with drivers lisc… phone bill… I TOLD THEM I CANT DO THAT, then i asked for a refund its been 6 hours since that, i tried making a 12, 30 purchase and there verifieng it wtf is wrong! i have made many purchases into gameflip but wy are they being so retarded!