Why My Order Under Review...

My payment card, my ID and my phone number. I confirmed everything. When I tried to add a balance today it said ‘under review’. Please help.

Ticket ID: #240103

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My payment card, my ID and my phone number. I confirmed everything. When I tried to add a balance today it said ‘under review’. Please help.
transaction id: c2ae6134-36df-41f2-960c-f7ba9cfacdab