why my order under review

My payment card, my ID and my phone number. I confirmed everything. When I tried to add a balance today it said ‘under review’. Please help.
transaction id: c2ae6134-36df-41f2-960c-f7ba9cfacdab

Hey, as I checked, you cancelled the transaction before anything could be checked or done. Therefore I’m unable to provide you further help.

Well I thought the refund thing said something else but than it canceled it and now I have 2 pending amounts can u still help