adding fund help/bad support

so I’ve used this site for a little bit now and ive been using prepaid cards to add funds as i do not trust using my actual card online, all my fund orders get put under review and every time i send the 4 digit code on the statement. I got a reply from support and all they said was to reply if my problem wasn’t solved

also since im a new user I dont think I can pm

if you reply again and again then your ticket will go at bottom means it will take more time to respond.