approved but my orders getting cancelled

I’ve made the document verification on Sep 6, 2018
After that, I’ve made many orders. all went under review then cancelled. What is wrong with this?
I’m waiting for the item I’ve purchased .
Where can I contact the support please?

Go to
Are the documents approved? Do you have a verified badge in your own profile page?

You can create a support ticket or leave your invite code so a moderator can have a look.

this is the invite code GKA4WR
i tried the support ticket but no response since a week
yes the documents are approved and i have the verified badge next to my username

thank you hope someone can help