Under Review With Document Verification Approved

I’ve made the document verification on May 2.
After that, I’ve made 2 orders. Both went under review. What is wrong with this?
I’m waiting for the item I’ve purchased yesterday.
Where can I contact the support to get what I’ve paid for?

Code: KCH5Z7

As I checked, your purchase was approved already.

If you need any further help, please, let me know.