Cant retrieve my item because it is in ''escrow''

5 days ago i sold an item (milita crate from pubg) on gameflip but the trade process was cancelled. That was the first time for me and also the buyer told me if i had a ‘‘trade ban’’ cause the bot cant giving to him the crate.
I canti even retrieve this item, neither change its prize or something else, i keep telling me that my ‘‘item is in escrow’’ and i cant trade because i have a ‘‘trade ban’’.
I had sold over 20 items in the same way and this is the first time that i get into a trade ban.
Its permanent? How can i possibly get into it?
How can I get my item back?

After a week from the escrow the item is free from it and the payment was succesful. Thanks you so much

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