Didn't get my cash once i sold my skins

I sold three skins here adding to around 30 bucks and they were sold using the automatic bot which means that i had all the steps done in order to get the money. But i never got it and i have no idea why. If anyone could help that woudl be great thanks!

If you haven’t done so already, please contact Support as we’ll be able to look into your account to better assist you. Please note that your money will only be triggered into your account once the purchase says Complete. This means that both the Buyer and Seller have rated the transaction. Also, if the purchase is Under Review, it is still not technically sold as we are investigating the Buyer’s payment method in this time frame. If after this process we do not deem that it’s safe to continue, the transaction will be canceled and your item automatically re-listed back onto the marketplace.