Got a poor rating because buyer never came online and the order got canceled. Please wipe

Hi, i got a poor rating on this order https://gameflip.com/exchange_seller/7a0f7b22-ac57-483c-82ed-8512b34f05cc after the 1 day ended and the order got canceled. The buyer said he’d be online later after he ordered and never got on. Ive been on and available for trade literally 24/7 the past few days besides when asleep. If the poor rating can be wiped thatd be much appreciated, thank you.

Please open a ticket https://gameflip.zendesk.com/hc/en-us to request the rating to be removed so support can check it out, thank you

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