Help with dispute on item?

hello. i am wondering if there is anyway to speed up the process of a transaction being reviewed. I bought 2 different items from 2 different people and both of them did not ship me the item and marked it as shipped. I have been waiting 7 days for my first incident and 2 days since the second incident. the ticket number for the first incident (heatwave for $25) is 129773 and the second one (purple voltaics for $19) is 133478. thanks

Hey! As far as I checked both of your tickets were solved already.

Thank you!