Hello Jon_Sixx,
We are so sorry for the wait.
Our team is taking a look at this issue.
As a compensation for your wait and troubles, we have given you a $5 credit 
As soon as we have news about this, I will get back to you.
God speed!
Hello Jon_Sixx,
We are so sorry for the wait.
Our team is taking a look at this issue.
As a compensation for your wait and troubles, we have given you a $5 credit
As soon as we have news about this, I will get back to you.
God speed!
