Issues logging into account

recently I have had an issue Where I haven’t been able to sign into my account for like a couple Weeks now and this really sucks because this is how I make money during the corona for groceries Since I lost my job Whenever I login on the mobile app or the website I put in my username and password then it loads for a second then it brings me back to the sign in screen I would give you my profile code but I can’t find it since I can’t log into my account please help.