My bitcoin application still pending ( 1 week was today)

I sent you my bitcoin wallet and documents 1 week ago.(4/9/2019) However still not approved. Still pending.I’m waiting for confirmation. Please confirm or do not approve. a long time has passed and I’m still waiting.Please make a positive or negative conclusion. Thanks

My Code : ZXLES6

My Ticket Id : #425343


The team is aware of that and will try to check your application asap.

Thank you.