Problem with a refund

Hello, recently I canceled a top-up to my account I made the payment by skrill with my credit card and the next day skrill sent me an email that they had already made the refund, well my problem is that my card did not receive said refund, you I spoke to gameflip support but 2 days have passed and I have no response from them. Can you help me, please?

Sorry my English I use google translate

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