Have not received refund(s)


#1

Hello,

I have tried contacting the staff multiple times without any success, so I’m trying my luck here for advice. I love this website and I have made 14 successful purchases. Unfortunately I have also been scammed two times, the first one for 13$ and the second time for 60$. Both purchases have been cancelled and it says that I have been credited a refund. Well I would just like to point out that I have not been credited a refund! I’ve received neither and in the first instance I actually had another 13$ taken off my account. I’m not sure who handles these issue, but I’m starting to get worried. I will definitely refrain from making any additional purchases at the time. Please any advice is welcomed if you’ve been in a similar situation. Is there any further action I can take? I’m losing almost 100$ right now and that is serious money that I need back immediately.


#2

How did you buy your item? What payment way?

When you cancel your transaction, we will submit the refund immediately. Depending on the payment method you use, it could take up to 7 days to process your refund.

:black_small_square:︎ If you used a credit/debit card, the charge will go back to your card
:black_small_square:︎If you used PayPal, Alipay, or WeChatPay, the fund will go back to your respective account
:black_small_square:︎If you used Cash from your Gameflip Cash Balance (Sale Proceeds or Add Funds), it will go back to your Cash Balance immediately
:black_small_square:︎ If you used Credits from your Gameflip Credits Balance, it will go back to your Credits Balance immediately

Lucy :heart:


#4

I bought them both through debit card.


#5

It could take up to 3-7 days after Gameflip has give the refund before the money will be in your bank account.
Each bank handle refunds differently

If you have not got it within 7 days please tell Gameflip.

Lucy :heart: