At 8:37PM (CST) on Tuesday, October 23rd, I received a request for identity verification via email. This was regarding a purchase for $77 that I had made earlier in the day. The email stated I had 24 hours to reply to it before my purchase was cancelled.
The next day, at 3:34PM, I received another email while I was getting the last piece of information that was needed. The message was notifying me that my purchase had been cancelled because I hadn’t replied within 24 hours with the “required” information.
I may have gotten refunded, but that isn’t the problem here. It’s the fact that I didn’t even get the full 24 hours and lost out on a $23 discount because of it.