Seller sold me nonworking code, still waiting on a response

Gameflip - Help & Bugs
1

Order ID: 62896bf4-0795-4980-b516-fa53471da361

Seller (Alex Alvarez) sold me a nonworking psn code and im still waiting on a refund or even an answer from gameflip

2

Hey! Your ticket was taken care of, thank you!