Why gameflip . Why make this so hard

Why am I unauthorized to look at my purchases and when I can look at my purchases it’s not saying I bought anything new. I sent in my document verification one got denied for some reason so I sent it back and now I’m waiting again but still confused as to why I’m unauthorized to see my purchases on my own account because they are popping up in my bank statement as well. now that I’m going through gameflip I think my account is banned and I haven’t done a thing but try to purchase items off gameflip I’ve been posting on these forums the past 3 days and haven’t got much help why can’t they just accept verification and let me buy my items …

Gameflip doesn’t want me to keep buying from them idk what is going on if with my stuff if a gameflip admin or something can look at my profile and help me clear everything up that would be awesome