I’m new to Gameflip but have made a number of high dollar purchases already.
I made a $66 purchase, then a $90, $90, $89 and $89 transaction.
My next $88 and another $88 transaction needed verification. I am now verified (ID, phone, and credit card) as I received emails confirming this.
I have made numerous purchases since and they all have needed verification still (take selfie with credit card by your face and using your finger to cover the number except the last 4 digits). They were manually authorized by Gameflip and pushed through afterwards.
My latest purchase of 4 x $55 USD is under review and I need to do this and send in a signed note as well authorizing the $220 purchase. I don’t have time to keep on writing notes and taking selfies for Gameflip. I have since cancelled these 4 transactions as the seller cancelled a previous $55 transaction that got approved prior because I’m assuming they didn’t want to wait for these 4 purchases or something…
I thought the Verification steps would help bypass this issue? Is there something I’m missing?
Being verified doesn’t guarantee that all transactions can go through immediately. From what you’re describing, it looks like you’re doing a purchase binge “a number of high dollar purchases already”, which seems a bit unusual. That’s not to say it’s not legitimate, just looks unusual. Thus, the system may see the same .
Like everything, it takes time (to bypass verifications) after you’ve established a track record.
In the world of digital transactions (especially available globally), it takes only seconds to encounter frauds or scams. Unlike the physical world where you need to wait for days to the shipment, things just move too fast digitally.
I feel your pain. All my purchases have totaled less than $70. Transactions proceeded smoothly, with no verification for several days
, when suddenly I “needed it”. Why? I don’t know. So, I went through the pain in getting verified on phone, VISA card, and identity. Feeling confident, I tried to buy something and add money to my wallet. It used to add it immediately. Now, it just doesn’t work. It’s like the verification was a total waste of time. Sad, as I’m about to quit Gameflip as this is pathetically sad. Help is sparse and it doesn’t help that there is ZERO phone support!!
I was asked to give the four digit code listed on my Gameflip transaction in my bank account. But there isn’t a code in my account. The name of the transaction is just Gameflip San Jose. How can I verify my payment? Please help!! My profile code is Q4H5S6.
In this case, since you were requested only the 4-letter code, you can feel free to send a screenshot of the order on your bank statement to the team in the email or you can verify the payment method on your account.
You mean as altered - photoshopped? It is not cool to just suspend if you ask me, maybe ask for more information and give warnt that documents look photoshopped?
But since he never replied to your answer it’s probably true that its photoshopped.
Still I think buyers should gain more trust by getting good ratings, same as sellers. I didn’t know buyers have to get verified multiple times also but on the other side I understand Gameflip is concerned. Buyer top up with stolen card, and after refund Gameflip goes to minus but yet, mastercard and visa have 60 day return policy for stolen credit cards. It would be cool to put lockdown on accounts for 90 days and if payment is good, release buyer. Not permanent suspension without chance to appeal.
I am seller, not buyer, but trying to understand other side too.
When you are submitting oficial documents for verifications, sending an edited image of any sort is usually forbidden and a red flag for fraudulent activities.
Also, keep in mind that our team verifies each case carefully and tries to identify if there is something strange in the verification sent. If the review team verifies and sees that there is a possibility in which the user is not trying to conduct a fraudulent activity, then there is a chance they will contact the user to explain and see what can be done.
In general, if this type of behavior is identified, it will lead to a permanent suspension without chance to appeal.
