Account locked?

I logged on to my account and I can’t answer to anybody or deliver. So I got my first bad review after having 80 positive ones. It says something about paying 15 dollars. Which I’m willing to pay. And I think this happend becuase I was suppose to get a refund that was never sent to the bank. So I contacted support and they said it had to be manual. So I talked to the bank. So what do I do? I really want to continue buying and selling on this site. GEDQ48

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