As I have already opened a ticket that’s being worked on right now, I just wanted to come to the forums for some insight. To begin with, I purchased a code from a seller for iTunes ($50) a month ago, and after completing the transaction since the code was working when I redeemed it, I found out that the balance from the code was removed by apple. Contact apple, and they told me that the funds were removed because the seller had issued a fraud claim against the code (saying it was unauthorized/stolen/yada yada).
Contacted gameflip support, worked it out eventually. Issued a refund for this particular order. Then, around 12 days ago, when I was trying to make a purchase in my game, I found out that my iTunes was disabled permanently. No purchases made between then and the seller’s fraud claim, so I was unaware of it being disabled until I finally tried making a purchase. Contacted apple support for hours, and they gave me their ToS and straight up told me to make a new apple ID as there was no way for them to enable my account. Because of one seller’s claims against my ID, now all the funds in my ID are permanently frozen. Gone, with no way of transferring to a new ID despite my attempts to explain and plead with apple regarding the situation.
What will gameflip do about situations like this? I do expect some sort of refund on my frozen balance. I’ve been a long time gameflip buyer and sadly enough, the frozen balance came from other codes I bought from gameflip. I go on gameflip for my iTunes funds because of the good deals, but these kinds of situations really make me rethink.