BTC withdrawal verification problem

Hi. Few days ago I opened a ticket about my BTC withdrawal verification. The problem is that I am on a PREPAID SIM and I can’t actually submit a bill for that phone number.

After 5 days I’ve finally got a reply from the support telling me to submit the info that’s required, basically they didn’t help at all. What should I do? I’ve attached screenshots. I can’t afford to lose those money. Please help.!

Ticket ID:440358
Account ID 2KMTF9




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